Terms of Service

1. Beta status

Telene Grid is currently in private beta.

Beta software may contain bugs, incomplete features, changing limits, data model changes, downtime, or other issues. You should not rely on beta software for mission-critical, regulated, or highly sensitive work unless you understand and accept these risks.

We may change, limit, suspend, or discontinue beta features at any time.

2. What Telene Grid does

Telene Grid is a visual analytics workspace for structured datasets. It may help users upload or create datasets, classify columns, create derived variables, run statistical analyses, use Grid Analyst, build workspaces, and prepare reports.

Telene Grid provides exploratory analysis and reporting tools. It does not replace professional judgment.

3. Accounts

You are responsible for:

• keeping your account credentials secure
• activity that occurs under your account
• ensuring that your account information is accurate
• notifying us if you believe your account has been compromised

You may not share account access in a way that bypasses plan limits, security controls, or intended usage.

4. Your data

You retain ownership of the datasets, files, content, reports, and other materials you upload or create in Telene.

You grant Telene a limited permission to process your data only as needed to provide, operate, secure, maintain, and improve the service. This includes actions such as storing datasets, generating derived columns, running analyses, creating reports, saving workspaces, and responding to user-requested support.

Telene does not sell user data.

Telene does not share uploaded datasets with third parties for advertising, resale, or unrelated commercial purposes.

5. Your responsibilities

You are responsible for ensuring that:

• you have the rights and permissions needed to upload and analyze the data you provide
• your use of Telene complies with applicable laws and agreements
• your data does not violate the rights of others
• you do not upload data you are not authorized to process
• you review analytical results before relying on them

You should not upload highly sensitive, regulated, or mission-critical data during beta unless you are comfortable using beta-stage software.

6. Analytical and statistical disclaimer

Telene Grid provides exploratory statistical analysis, visual summaries, derived variables, pattern suggestions, and reporting tools.

Results may be affected by data quality, sample size, missing values, outliers, assumptions, variable types, user choices, and other limitations.

Telene does not guarantee that any analysis, prediction, report, recommendation, or interpretation is correct, complete, suitable, or sufficient for your purpose.

Telene does not provide legal, medical, financial, regulatory, engineering, academic, or professional advice. You are responsible for reviewing results and deciding how to use them.

7. Acceptable use

You agree not to:

• use Telene unlawfully
• upload data you do not have permission to use
• attempt to access another user’s account or data
• interfere with or disrupt the service
• reverse engineer, attack, scrape, overload, or abuse the service
• bypass usage limits, authentication, or security controls
• upload malware or harmful code
• use Telene to violate privacy rights, intellectual property rights, or other rights
• use beta access in a way that creates unreasonable support, security, or infrastructure burden

We may suspend or restrict access if we believe your use creates risk to Telene, other users, or the service.

8. Usage limits

Telene may apply limits on projects, datasets, rows, columns, file size, workspaces, reports, Grid Analyst runs, API requests, storage, or other usage.

Beta limits may change as the product develops.

If you need higher limits, contact us.

9. Sharing and reports

If Telene allows public or protected sharing of workspaces, reports, or links, you are responsible for deciding what to share and with whom.

Do not create share links containing confidential or personal information unless you intend for that information to be accessible according to the selected sharing settings.

10. API access

API access may be added or expanded after the core product stabilizes. API usage may have separate limits, keys, rate limits, credits, and terms.

You are responsible for securing API keys and for activity performed through your API access.

11. Payments and subscriptions

During beta, pricing and plan limits may be experimental or subject to change.

If paid plans are introduced, billing may be handled by a payment provider such as Paddle. Subscription terms, refunds, cancellations, taxes, and invoices may be handled through the payment provider and/or additional billing terms.

12. Service availability

We aim to provide a reliable service, but Telene is provided on an “as available” basis. We do not guarantee uninterrupted, error-free, or permanent availability.

We may modify, suspend, or discontinue any part of the service.

13. Third-party services

Telene may rely on third-party providers for hosting, database, authentication, storage, payments, email, analytics, or other functions.

We are not responsible for third-party services outside our control, but we choose providers to support the operation and security of Telene.

14. Termination

You may stop using Telene at any time.

We may suspend or terminate access if you violate these Terms, create security or operational risk, fail to pay applicable fees, or misuse the service.

You may request deletion of your account and associated data by contacting:

privacy@telene.app

15. Disclaimers

Telene is provided “as is” and “as available.”

To the fullest extent permitted by law, Telene disclaims warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, and error-free operation.

16. Limitation of liability

To the fullest extent permitted by law, Telene will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, data, goodwill, or business opportunity.

Telene’s total liability for any claim will be limited to the amount you paid to Telene for the service in the period specified by applicable law, or a reasonable minimum amount if you used the service for free.

17. Changes to these Terms

We may update these Terms as Telene develops. If we make material changes, we will update the “Last updated” date and, where appropriate, notify users.

18. Contact

For questions about these Terms, contact:

hello@telene.app